|Protecting Your Privacy
Universal Communications Group (herein referred to as “UCG”) is responsible for providing telecommunications services to its clients and its client’s customers. Personal information disclosed to UCG deserves to be treated with the highest level of confidentiality.
UCG is committed to the Australian Privacy Principles of the Privacy Act 1988 (The Privacy Act). The Company shall take all reasonable steps to ensure the personal information we have obtained about you is not disclosed or accessed by unauthorised persons.
In accordance with The Privacy Act, all persons will be issued this statement at or before the time (or if that is not practicable, as soon as practicable after) UCG collects personal information about you. Alternatively this statement is accessible by any person at any time by placing a request with our Privacy Contact Officer.
Your Personal Information
Personal information held by UCG may include, but is not limited to, your name, date of birth, your address or your email address. We collect it to conduct business with you or to provide telecommunication services to you as directed by our clients who have relevant authority.
When is Your Personal Information Collected?
UCG may collect information about individuals who interact with it in a number of scenarios, including, but not limited to when our clients advise UCG you are eligible to receive our services or when you directly request our services.
How Is Your Private Information Used?
Your personal information will be used by UCG so we can provide you the services that you require or our clients require. This will include the referencing of relevant personal details to administer the process including the scheduling of work.
UCG may also inform you of alternative or new products and services. Each time UCG does approach you with such information you will be given the opportunity to inform it that you do not wish to receive any further information of the same kind.
Alternatively you may contact our Privacy Contact Officer if you do not wish to be contacted regarding other services.
Who Do We Give Your Personal Information To?
UCG policy is that employees or our contractors will only use your information for the discharging of their regular duties. Your information will not be discharged to other parties without your prior consent unless where permissible under The Privacy Act. Examples where your personal information can be discharged to third parties without your prior consent include if there is a serious threat to your health or safety or where the Company must disclose the information by law. Your information shall not be disclosed to third parties located overseas.
Where a contractor is contracted to perform work on our Company’s behalf, if they are provided your personal information they must only use it in order to discharge their obligations under the contract.
Help Us To Ensure Your Personal Information Is Accurate
UCG takes considerable care to ensure your personal information is accurate and up-to-date. It is recommended that you provide us with accurate information and notify us of any changes or recognised inaccuracies.
How Do You Access Your Personal Information?
If you would like to access the personal information that we may hold about you, please provide a written request to the Company or the Privacy Contact Officer. The Company will undertake necessary checks to validate your identity before supplying the information to you.
What If You Don’t Provide Personal Information?
If you elect not to provide our Company your personal information that is relevant to our dealings with you this may prevent us from conducting business with you such as providing you the product or services you desire. In some instances the law may require you to supply your personal information to us or for other parties, such as government agencies, to supply the information to us.
What Can You Do If You Have A Compliant?
If you are unhappy with how UCG has handled your personal information please contact our Privacy Contact Officer to discuss your concerns. If you remain unsatisfied contact the Office of the Information Commissioner on 1300 363 992.
Privacy Contact Officer (The Group Human Resources Manager), Locked Bag 2019, Archerfield BC QLD 4108 or call 1300 855 041.